pitchXO and the GDPR

Data Privacy Officer

Markus Stefanko
markus@pitchxo.com

RM 1201, 16/F Beverley Commercial Centre, Chatham Rd South, Tsim Sha Tsui, Kowloon, Hong Kong

As part of our ongoing efforts to protect the security and privacy of our users, we are working to meet or exceed the GDPR (General Data Protection Regulation). This site contains information on what steps we are taking, their progress, and who to contact for any security concerns. Please see our FAQ for more information.

Data Processing Addendum

If you need a signed DPA from pitchXO, please use the button below to cross sign and download your copy of our DPA.

Make A Data Request

We respect the rights of individuals to know how their data is being used, export it or request that it be deleted.

Data Processing Partners

We rely on a number of trusted 3rd parties to assist with our operations. Depending on the exact nature of your account and what you've requested we do, your data may be shared with one of these partners. We carefully evaluate each to make sure they're handling your personal data with the utmost of respect, security, and privacy.

CDN Providers
Partner Locale Data Shared Purpose
BootstrapCDN IP Address

MaxCDN's Bootstrap CDN system.

CDN JS IP Address

CloudFlare's CDN with popular javascript frameworks available.

CloudFront IP Address

Amazon CloudFront is a web service for content delivery. It integrates with other Amazon Web Services to give developers and businesses an easy way to distribute content to end users with low latency, high data transfer speeds, and no commitments.

MaxCDN IP Address

MaxCDN's Dynamic Site Acceleration optimizes content delivery and web applications by using edge locations. Previously known as NetDNA.

Twitter CDN IP Address

This page contains content sourced from the Twitter CDN, either by the use of Widgets or linking to image content on twimg.com currently hosted by Akamai and Amazon.

Customer Support (Helpdesk) Services
Partner Locale Data Shared Purpose
Intercom IP Address

Intercom is a customer relationship management and messaging tool for web app owners

Database Processors
Partner Locale Data Shared Purpose
Firebase by Google All lead account information All dataroom information

Google Firebase is a secure Database Provider

Email Services
Partner Locale Data Shared Purpose
Mailchimp Email Name

Mailchimp is a Newsletter service

Mailgun Email Name Lead Information

Mailgun is a transactional email service provider. When we send emails from our system, we send them through Mailgun.

Error Reporting Services
Partner Locale Data Shared Purpose
TrackJS IP Address

JavaScript error detection app for detecting JS errors on customer visits.

Hosting Providers
Partner Locale Data Shared Purpose
Amazon AWS Backups DNS Data Room Storage

Highly-scalable cloudsolutions

Google Cloud IP Address

Website hosted on Google Cloud Platform.

Hetzner All Application Data

As a leading webhosting provider and experienced datacenter operator in Germany, Hetzner Online offers professional hosting solutions.

WPEngine IP Address

WP Engine provides managed WordPress hosting for mission critical sites around the world. Enterprise class and optimized for WordPress.

Performance Monitoring Applications
Partner Locale Data Shared Purpose
mod_pagespeed IP Address

mod_pagespeed is an open-source Apache module that automatically optimizes web pages and resources on them.

Services
Partner Locale Data Shared Purpose
Browser-Update IP Address

A service that provides the opportunity to inform your visitors unobtrusively to switch to a newer browser.

DoubleClick.Net IP Address

DoubleClick enables agencies, marketers and publishers to work together successfully and profit from their digital marketing investments.

Facebook Custom Audiences IP Address

Custom Audiences from your website makes it possible to reach people who visit your website and deliver the right message to them on Facebook.

Facebook Domain Insights IP Address

This website contains tracking information that allows admins to see Facebook Insights out of Facebook to this domain.

Facebook for Websites IP Address

Allows a user to make a website more sociable and connected with integrations from the hugely popular Facebook website.

Facebook SDK IP Address

JavaScript SDK enables you to access all of the features of the Graph API via JavaScript, and it provides a rich set of client-side functionality for authentication and sharing. It differs from Facebook Connect.

Facebook Signal IP Address

Journalists use Signal to surface relevant trends, photos, videos and posts from Facebook and Instagram for use in their storytelling and reporting.

Google IP Address

Site hosted on Google infrastructure.

Google Apps for Business IP Address

Web-based email, calendar, and documents for teams. Renamed to Google Apps for Work, but now known as G Suite From Google Cloud.

Google Conversion Tracking IP Address

This free tool in AdWords can show you what happens after customers click your ad (for example, whether they purchased your product, called from a mobile phone or downloaded your app).

Google Hosted Libraries IP Address

Google Hosted Libraries is a globally available content distribution network for the most popular, open-source JavaScript libraries.

Google Maps IP Address

Google maps embedded into the webpage.

Google Maps Engine IP Address

Offering both a platform solution and professional application, Google Maps Engine enables a full spectrum of maps creation.

Google Remarketing IP Address

Google code specifically for remarketing/retargeting based advertising.

Google Tag Manager IP Address

Tag management that lets you add and update website tags without changes to underlying website code.

Google Universal Analytics IP Address

The analytics.js JavaScript snippet is a new way to measure how users interact with your website. It is similar to the previous Google tracking code, ga.js, but offers more flexibility for developers to customize their implementations.

GStatic Google Static Content IP Address

Google has off-loaded static content (Javascript/Images/CSS) to a different domain name in an effort to reduce bandwidth usage and increase network performance for the end user.

UserVoice IP Address

A feedback tool for users to offer suggestions for improvements to the site

Web of Trust IP Address

Internet Security Badge with Web of Trust

Third Party Web Font Services
Partner Locale Data Shared Purpose
Google Font API IP Address

The Google Font API helps you add web fonts to any web page.

Typekit IP Address

Typekit is the easiest way to use real fonts on the web. It's a subscription-based service for linking to high-quality Open Type fonts from some of the worlds best type foundries.

Video Services
Partner Locale Data Shared Purpose
Vimeo IP Address

Vimeo is a video-sharing website in which users can upload, share and view videos.

Wistia IP Address

Wistia is a video marketing, sales, and collaboration application.

Youtube IP Address

YouTube is an American video-sharing website headquartered in San Bruno, California.

Web Analytics Services
Partner Locale Data Shared Purpose
Google Analytics IP Address

Google Analytics offers a host of compelling features and benefits for everyone from senior executives and advertising and marketing professionals to site owners and content developers.

Segment IP Address Email Name

Segment gives you the ability to instrument your web app for analytics once, and then send your data to any number of analytics services. Previously known as Segment.io

Compliance Tasks

GDPR Compliance requires maintenance and ongoing work. We are tracking our efforts here.

Application Site Security
Status Name
Completed Ensure internal employees and contractors behaviors around personal data are documented.
Completed Registered with external Data Breach Domain Notification
Completed Inform Users about the GDPR Page
Completed Ensure Web Application Firewall enabled and blocking common attacks
Completed Ensure Access to Backups is Restricted
Completed Ensure Backups are Stored in on Encrypted File Storage
Completed Ensure Database Backups of Personal Data are working
Completed Establish Development Environment Data Handling Guidelines
Completed Personal Data in File Storage is Encrypted
Completed Personal Data in Databases is Encrypted
Completed Added External Javascript Files to Data Partners
Completed Restrict Personal Data at Signup to the Minimum Necessary
Data Mapping
Status Name
Completed Add Performance Monitoring Applications to Data Providers
Completed Add Exception/Error Reporting Services to Data Partners
Completed Add Web Analytics Service to Data Partners
Completed Add Internal Email Service to Data Partners
Completed Add Hosting Provider to Data Partners
Completed Add Third Party Web Font Services to Data Partners
Completed Add Customer Support (Helpdesk) Service to Partners
Completed Add Transactional Email Service to Partners
Completed Add Email Newsletter Service to Partners
Completed Add CDN Provider to Data Partners
Completed Add Database Provider to Data Partner
Marketing Site Security
Status Name
Completed SSL (TLS) Deployed on Marketing Site
Completed Reviewed list of users with access to site
Privacy Procedures
Status Name
Completed Informed all Employees and Contractors about GDPR Compliance
Completed Privacy Policy Updates
Completed Procedure established to allow for people to request that inaccuracies in their data are fixed.
Completed Process established for subject data requests
Completed Nominate a Data Protection Lead or Data Protection
Completed Get Management Approval for GDPR Efforts
Completed Data Protection Policy Created
Completed Developed a Data Processing Agreement
Completed Briefed all Staff on GDPR Impact to the organization
Security Procedures
Status Name
Completed Data Breach Notification Policy has been established
Completed Publish statement on public website on how to report security and data issues.

Frequently Asked Questions

If you have any concerns not answered here, please reach out to our contact (listed above) and we'll be happy to assist.

Do Non EU Companies need to comply with the GDPR?

While it remains to be seen if the EU has the legislative power to levy fines and enforcement against organizations around the globe, GDPR compliance is being sought by non EU companies for a variety of reasons.

  • Customers and Prospects are making it a requirement
  • It's a solid framework for improving the handling of personal information and complying with the GDPR requirements improves our own security.

How Do I Report a Security Issue?

We take all security reports seriously. Please email our security contact (information listed above) with any information you have regarding any potential data breaches, vulnerabilities or concerns.

What's the GDPR?

The General Data Protection Regulation (GDPR) is a new piece of privacy legislation enacted by the European Union. It represents a significant change in how personal (IP Addresses, Emails, Names) and sensitive (religion, ethnic origin, health, orientation) data is handled by companies.